FAQ
About Tenol™
What is Tenol™?
What is Tenol™?
Tenol™ is a clinically guided lip care brand focused on treating lip discolouration, surface texture issues, and dehydration. Our formulations are plant-derived, vegan, cruelty-free, and developed in collaboration with dermatologists and cosmetic chemists.

Are Tenol™ products vegan and cruelty-free?
Are Tenol™ products vegan and cruelty-free?
Yes. All Tenol™ products are 100% vegan and cruelty-free. We do not use animal-derived ingredients or conduct any form of animal testing.
Check our ingredient list
Lip Remedy Balm | Original
Distilled Water, Hyaluronic acid, Glycerin, Caprylic/capric triglyceride (Coconut oil), Olus Oil, Butyrospermum Parkii (Shea butter), Cetearyl Olivate, Sorbitan Olivate, Tocopheryl Acetate (Vitamin E), 5-Hydroxy-2-hydroxymethyl-4-
Lip Remedy Balm | Xtreme
Distilled Water, Hyaluronic acid, Glycerin, Caprylic/capric triglyceride (Coconut oil), Olus Oil, Butyrospermum Parkii (Shea butter), Cetearyl Olivate, Sorbitan Olivate, Tocopheryl Acetate (Vitamin E), 5-Hydroxy-2-hydroxymethyl-4-pyrone (Kojic Acid), Dimethyl Isosorbide, Saccharide Isomerate, Brassica Napus Seed Oil, Zea Mays Oil, Beta-Carotene, Tocopherol, Gluconolactone, Sodium Benzoate, Sodium Citrate, Ascorbic Acid (Vitamin C), Collagen, Barbadensis Leaf Juice (Aloe Vera), Natural Aroma (Coconut), Mentha Piperita Oil (Peppermint Oil), Natural Flavour
Lip Hydrate Serum
Hydrogenated Polyisobutene, Ethylene/Propylene/Styrene Copolymer, Butylene/Ethylene/Styrene Copolymer, Pentaerythrityl Tetra-di-t-butyl Hydroxyhydrocinnamate, Jojoba Oil, Pomegranate Sterols, Raspberry Seed Oil,Hyaluronic Acid, Oleo-HA, Ceramide 3, Organic Aloe SNO, Hilurlip Isohexadecane, Dimethicone, Ethylene, Propylene Styrene Copolymer, Butylene, Ethylene, Styrene Copolymer, Cyclopentasiloxane, Sodium Hyaluronate, Xanthan Gum, Tripeptide-1, Sugarcane Extract, Black Tea, Chamomile Mushroom, Vitamin E
Are Tenol™ products nut-free?
Are Tenol™ products nut-free?
Yes. All Tenol™ formulations are nut-free to minimise allergen risks and maintain product accessibility for a wider range of users.
Treatments and Products
What is the difference between Tenol™ Lip Remedy Original and Xtreme?
What is the difference between Tenol™ Lip Remedy Original and Xtreme?
The Original formulation is designed for moderate lip discolouration, while Xtreme is a more potent corrective option developed specifically for severe discolouration, including smoker’s lips. Both are supported by Kojic Acid, Vitamin C, and advanced delivery systems.

What does the Tenol™ 2-Step Regimen include?
What does the Tenol™ 2-Step Regimen include?
The 2-Step Regimen combines the Tenol™ Exfoliating Lip Peel with a corrective balm to target surface roughness and pigmentation simultaneously.
Step 1: Resurface the lips.
Step 2: Apply targeted correction.
What is the Tenol™ Exfoliating Lip Peel used for?
What is the Tenol™ Exfoliating Lip Peel used for?
The Tenol™ Exfoliating Lip Peel is a resurfacing treatment which gently removes dead skin cells. Containing 7% lactic acid, it was developed to improve lip texture, enhancing hydration absorption, and prepare the lips for targeted treatments.
How is the Tenol™ Lip Hydration Serum different from a regular lip balm?
How is the Tenol™ Lip Hydration Serum different from a regular lip balm?
The Lip Hydration Serum delivers active hydration through humectants like hyaluronic acid and barrier-strengthening emollients, providing deeper moisture retention compared to conventional balms.
Usage Guidelines
How often should I use Tenol™ Exfoliating Lip Peel?
How often should I use Tenol™ Exfoliating Lip Peel?
Use the peel 1–3 times per week, depending on individual sensitivity. Always follow with a hydrating or corrective treatment.
It is not advisable to exfoliate more than 3 times a week, excessive exfoliation may cause dryness, sensitivity, and compromise lip health.
Should I use the Lip Remedy daily?
Should I use the Lip Remedy daily?
Yes. Both the Original and Xtreme Lip Remedy Creams are formulated for up to four times daily use to maximise depigmentation, lip renewal, and hydration.
We recommend regularly using the corrective cream for best results.
Should I exfoliate my lips if they are very dry?
Should I exfoliate my lips if they are very dry?
If lips are severely dry or cracked, it is advisable to focus on hydration first before resuming exfoliation. Over-exfoliation may compromise the lip barrier.
Can Tenol™ treatments be used during pregnancy?
Can Tenol™ treatments be used during pregnancy?
Our products contain active ingredients such as Kojic Acid and Vitamin C. We recommend consulting your healthcare provider before introducing any new treatment during pregnancy.
Formulation and Safety
What active ingredients are used in Tenol™ products?
What active ingredients are used in Tenol™ products?
Tenol™ formulations include:
- Kojic Acid — Depigmentation
- Vitamin C — Antioxidant and melanin regulation
- Lactic Acid — Exfoliation
- Dimethyl Isosorbide (DMI) — Active delivery enhancer
- Hyaluronic Acid, Aloe Vera, Shea Butter — Hydration and barrier support
Are Tenol™ products suitable for sensitive lips?
Are Tenol™ products suitable for sensitive lips?
Yes. All products are formulated with sensitivity in mind, balancing active ingredients with barrier-supportive hydrators.
However, initial patch testing is recommended.
Do Tenol™ products contain fragrance?
Do Tenol™ products contain fragrance?
Yes. Tenol™ products contain naturally derived, EU-approved fragrance components.
We use only safe, non-sensitising aromatic ingredients that comply with IFRA and EU Cosmetic Regulation standards.
Results and Expectations
How long before I see results with Tenol™ Lip Remedy?
How long before I see results with Tenol™ Lip Remedy?
Visible improvements typically occur within 4 weeks of consistent 4x-daily use, although individual results may vary depending on baseline discolouration severity and adherence to routine.
Will Tenol™ Lip Remedy Cream completely remove lip hyperpigmentation?
Will Tenol™ Lip Remedy Cream completely remove lip hyperpigmentation?
Tenol™ treatments are designed to visibly reduce and regulate pigmentation safely. Complete pigment reversal is not guaranteed, particularly for genetically determined tones.
Support
Where do you ship?
Where do you ship?
We currently ship internationally to selected countries.
See our Shipping Policy →
How can I contact Tenol™ for support?
How can I contact Tenol™ for support?
For customer service enquiries, please email hello@tenol.co.uk or use the Contact Us form on our website.
Our team responds within 24–48 business hours.
How do I know what is the right Tenol™ product for me?
How do I know what is the right Tenol™ product for me?
We always want to simplify how our customers find targeted solutions. Try our lip assessment to find out which product is right for you
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